Agartala, Dec 23 (TIWN): Several problems gripped the Indira Gandhi Memorial (IGM) hospital in the heart of capital city- Agartala as the concerned authority failed to ensure minimum healthcare services in the hospital till date. Though the state government initiated to set up quite a few multi-stories building to deliver the quality treatment facilities but the improvement of treatment systems in government hospitals are still remained in a dismal condition.

The patient parties allege that most of the junior doctors and staffs are impolite, arrogant, and indolent and they handle the patients with an off-putting approach.

According to a patient admitted in IGM, the state government failed to ensure the minimum hospitality in IGM hospital. The patients have been facing several problems including lack of care and compassion, such as staff not doing enough to ensure the patient is comfortable, acute drinking water crisis, dirtiness atmosphere in the hospital, inadequate doctor’s visit, rough behavior of security and business like attitude is the major problem faced by patient and patient parties.

Some of the patient parties alleged, they have found irregularities in senior doctor’s visit. They also informed that a section of nurses stay away from their responsibilities smoothly pushing them into more pressure. There is a huge lack of care and kindness, such as most of the nurses handle the patients with rough action. The non-availability of sufficient diagnostic machine is also the part of inappropriate healthcare services in IGM hospital.

The patients have demanded; improvement of hospitality, best treatment at optimal cost, staff development, quality consciousness and patient centric culture must be ensured immediately in the hospital. The patient and its accompanying persons, who are already in huge amount of stress, should not be disturbed more by rough behaviour of the staff. Sympathetic approach should be followed while handling the patients and their relatives. 

Though the patients and patient parties have been raising several questions about the inappropriate healthcare services in the hospitals, but the state government and concerned department still remained silent.