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Poor BSNL service troubles subscribers across the state
TIWN
Poor BSNL service troubles subscribers across the state
PHOTO : BSNL Tripura HQ at Agartala. TIWN File Photo

AGARTALA, April 13 (TIWN): The BSNL broadband service is no better at present across the state. The subscribers said that either internet speed is slow or the service does not work most of the times. They said that despite repeated requests to the concerned officials in the town, the service has not been improved.

The poor service of major telephone service provider, Bharat Sanchar Nigam Limited (BSNL) continues to haunt people day to day.

Even as mobile network service continues to remain in a pathetic condition, the Government run BSNL service has failed in providing Internet service too. Prolonging its worst service in most of the areas in the state, the BSNL officials seems to remain clueless and higher authority in Agartala remains mute over the issue. The subscribers have been facing severe problems due to the poor signal of the BSNL. Only after making a number of attempts, the call gets through as service BSNL has failed to provide better network services.

The internet service has shoved from bad to worst of condition here at the capital city along with other districts of the state. Several subscriber complaints that no improvement has been made to the service of the BSNL broadband resulting the internet users to face several hurdles in their daily official work.  

Another customer complaint that, series of open letters to BSNL have been published in local newspapers and complaints lodged in the interest of the BSNL customers, but nothing has changed.

BSNL broadband users rued that they have to put up with poor connectivity and slow speed, particularly in rural areas. Customers said the service provider has been taking them for a ride in spite of repeated complaints. They said, “Even after paying high charges to the BSNL, we have to keep other networks in standby mode.”

The landline numbers of customer care service at Agartala BSNL are mostly unattended or busy for reasons unknown to the people. Here, the pressure groups also continues to sleep over the matter while the BSNL officials makes merry of the poor network and stay away from works with the poor linesmen in the office bearing the brunt of public abuses and complaints.

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