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Poor BSNL service irks subscribers: Officials sleeps over it
TIWN
 Poor BSNL service irks subscribers: Officials sleeps over it
PHOTO : Agartala BSNL office. TIWN File Photo

AGARTALA, April 6 (TIWN): Even as mobile network service continues to remain in a pathetic condition, the Government run BSNL service has failed in providing Internet service too. Prolonging its worst service in most of the areas in the District, the BSNL officials seems to remain clueless and higher authority in Agartala remains mute over the issue.

According to some customers, even after almost several years of poor BSNL mobile network in city, no improvement has been witnessed rather the internet service has also plunged from bad to worst of condition. Another customer complaint that, series of open letters to BSNL have been published in local newspapers and complaints lodged in the interest of the BSNL customers, but nothing has changed.

Surprisingly, the present Controlling officer remains out of reach during the working days. When inquired, the said officer is always in meetings or in field works rather than addressing the customer’s grievances.
The landline numbers of customer care service at Agartala BSNL are mostly unattended or busy for reasons unknown to the people. Here, the pressure groups also continues to sleep over the matter while the BSNL officials makes merry of the poor network and stay away from works with the poor linesmen in the office bearing the brunt of public abuses and complaints.

BSNL broadband users rued that they have to put up with poor connectivity and slow speed, particularly in rural areas. Customers said the service provider has been taking them for a ride in spite of repeated complaints. “Even after paying hefty charges for internet access, we have to keep other connections as a standby, given the unreliable service of BSNL”, alleged a user.

 

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