Agartala, Sep 18 (TIWN): Customers want the BSNL authority to improve service in true sense or else withdraw its service from the state. Poor network service of BSNL and GPRS in the state has left subscribers high and dry.

If BSNL network is poor in the capital town, then one can easily understand what kind of service it is offering to people living in rural areas like Chandipur, Ganganagar, Raishyabari, Chawamanu and Karbook in the name of Connecting India, a much-hyped promotional slogan of BSNL.

Not only mobile service, BSNL’s much-hyped FTH service is far behind from the expecting even as it is collecting money from the customers. Take instance of a FTH connection (297-0015) which remains dormant most of the days in a week despite repeated requests by the customers.

Within last 1 year, a huge number of customers had disconnected their BSNL connection willingly. Most surprisingly, without giving any notice, BSNL deducts balance from the accounts of prepaid customers. Though complaints were reported for several times with the local Customer Care Centre, but, they did not get any response. Also, allegations were raised, various services get activated itself and balance gets deducted too. BSNL service is very poor considering its wide range of customers.

Resentment brewed among the BSNL customers over the unsatisfactory service of BSNL and hence, they are going for disconnection and switching over to other cellular companies. Amid growing resentment among BSNL customers in the mountainous state, newly posted General Manager, Tripura SSA J. Rabikumar has started inspecting different offices to get feedback.